Terasu Riviera Maya Hotel & Spa, en Xcaret

This property is for guests who are 18 and older.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. No pets and no service animals are allowed at this property. Contactless check-in and contactless check-out are available.

Extra-person charges may apply and vary depending on property policy. Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges. Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed. This property accepts credit cards and cash.

The front desk is open daily from 6:00 AM - 10:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 24 hours before arrival with check-in instructions and an access code. The front desk is staffed during limited hours.

Optional - Airport shuttle fee: MXN 2300 per vehicle (roundtrip, maximum occupancy 4). Airport shuttle fee per child: MXN 2300 (roundtrip), (up to 17 years old). Hosted evening meal: MXN 0.0 The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.