Nitecrawler Support

You may access and cancel your reservation here.
Before doing so, please carefully review your reservation's cancellation policy, as not all reservations are fully refundable. For further assistance, you may contact our support team at 833-897-9595.

Unfortunately, modifications cannot be made to a reservation after it has been booked. To make any changes (such as dates or room selection), you will have to cancel your initial reservation and then rebook a new one with your desired updates.*

*Please note that the incredible discounts that Nitecrawler.com members access are continually updating, and we cannot guarantee a previous rate.

It never hurts to do your research! You can find your reservation's cancellation policy at the bottom of the confirmation email sent to you at the time of booking. Please reference this policy before attempting to make any modifications to your booking.

Your reservation's cancellation policy can also be found by accessing the trip for your reservation under My Trips.

Once you've submitted your request to cancel your reservation, an email confirming the cancellation will be sent to the email address on file. Additionally, your Booking Details page in your Nitecrawler account will be updated to show that the booking was cancelled. If your Booking Details page does not show the booking has been cancelled and you haven't received an email confirming the cancellation, please reach out to our Nitecrawler support team at 833-897-9595.

Unfortunately, non-refundable reservations do not allow for changes or cancellations. However, if there are extenuating circumstances that the customer feels like qualifies them for a refund, they can contact the Nitecrawler support team at 833-897-9595.

Currently, we unfortunately cannot accommodate adding rooms to an existing reservation. To add more rooms, an additional booking will need to be made. It's important to note that the rates for the hotel may have changed since you made your original booking, and that we will have to honor the current price for a new booking. We are unable to match pricing for your previous booking.

Nitecrawler members have exclusive access to the best rates available, which are constantly updated- meaning that rates frequently change and cannot be guaranteed. This is due to the hotel's availability and demand. Please note that rates are not guaranteed until you have completed your booking process. If you find an awesome deal, make sure to complete your booking as soon as possible to take full advantage!

We understand that sometimes your travel plans change! Our refund policy is contingent upon the type of reservation you made, as many hotels have differing policies and procedures. Please check the cancellation policy on your reservation prior to reaching out about your cancellation/refund to confirm whether or not your reservation is refundable. If it) is, you can contact our support team at 833-897-9595 to initiate your cancellation and refund.

Please keep in mind that while Nitecrawler does not charge any additional change or cancellation fees, some hotels impose fees to its customers for cancellations that we are required to pass on.

We understand that travel plans sometimes change! Because of this, we do not charge a change or cancel fee. To double-check whether you booked a refundable room, please first review your reservation, which will) clearly state whether your booking is refundable or not.

If you did book a refundable room, please allow five to ten (5-10) business days for the refund to process and appear in your bank account. As each financial institution operates differently, your refund may take longer to appear. If you have completed the reservation cancellation process and more than ten (10) business days have passed, we suggest you reach out to your financial institution to inquire on the status of your refund.

Can't find a "refundable" status for your reservation? If your reservation does not say that your booking is refundable but you are sure you booked a refundable room, contact our support team at 833-897-9595, and we'd be happy to assist you!

**Please note that some hotel properties apply change/cancellation penalties to their customers, which we are required to apply to your reservation. Please carefully check the cancellation policy on your reservation prior to reaching out about your refund. Nitecrawler.com does not charge any additional change or cancellation fees.

Refunds are released within 24 business hours after a refund is approved, or a refundable reservation is cancelled. Then, depending on the card company or financial institution, it will typically take 3-10 business days to post to your account. If it has been longer than 10 business days, please contact your financial institution for assistance. If you cancel a non-refundable reservation, please review the cancellation policy detailed on your trip.

Currency exchange rates fluctuate daily. The difference is likely due to an exchange rate difference.

Because rooms with non-refundable cancellation policies are offered at such a low price, they are unable to be changed or modified. Unfortunately, refunds cannot be processed on non-refundable reservations. Please check your trip before you cancel or change your reservation in order to confirm the type of reservation you booked.

For most hotels, check-in time is between 3 – 4 p.m. local time, and check-out time is between 11 a.m. – 12 p.m. local time. Should you need to check-in later than 4 p.m., your reservation is guaranteed for late check-in up until midnight (sweet!). For a check-in earlier than 3 p.m. or a late check-out, you would need to directly contact the hotel for approval.

For an early check-in or late check-out, you will need to contact the hotel directly for approval. Please keep in mind that hotels cannot always accommodate these types of requests. However, should you need to check-in late, your reservation is guaranteed for late check-in up until midnight.

If you will be arriving earlier or later than the stated check-in time, we recommend contacting the hotel to discuss your options. While the hotel cannot always accommodate these changes, we've found that the properties we work with are happy to accommodate guest requests when possible.

You will need to come prepared with a driver's license or government-issued ID card, and a credit or debit card that will be kept on file for any incidental expenses. Any incidental expenses incurred during your stay will be charged at time of check-out. While your reservation trip is not required at the time of check-in, we recommend that you print a copy for your records. Please carefully review this section before arriving at your hotel. For specific check-in questions and requests, please contact your hotel directly.

This depends on the hotel and its policy. Even if your reservation was paid in advance, a bank-issued card may still be required for a requisite deposit, resort fee or anticipated incidentals. These requirements can be found by calling the hotel directly!

Nope! As long as you have a valid bank-issued card to present upon request and provide a government ID with a name that matches the name on the reservation, then you should be good to go.

While most hotels require the primary guest checking in to be 18 years of age or older, some hotels require a minimum age of 21 years of age or older. The more you know!

Details for your specific hotel can be found in the hotel policies section of your trip or by contacting your hotel directly.

We recommend confirming any early or late check-ins with the hotel, and we have provided the direct line for your hotel in the trip page sent to you as part of your booking confirmation. The good news is that we've found that the properties we work with are happy to accommodate guest requests when possible! However, it's important to remember that the property cannot always accommodate these requests.

Absolutely. You can contact one of our experienced Nitecrawler agents who can easily assist you with getting a name added to a reservation. Our phone number is 833-897-9595 for further assistance.

No problem. All of our bookings include your hotel's direct line, for your convenience.

Taxes and fees are dictated by the hotel suppliers and are not itemized when we receive them. Included in the taxes and fees is a booking convenience fee. This fee is applicable for all local, state and hotel-occupancy taxes. We receive all these as one amount from our hotel suppliers and are not able to break it down into its individual components. Your total price includes taxes and fees required to complete your reservation.

Some banks post failed transactions and correct them later. This will be unique to a customer's individual card and/or bank. If the charges are all the same amount, in most cases, these are authorizations and will be dropping off within 48 to 72 hours (depending on your bank). Please contact your financial institution for more information. If these charges do not fall off your account within the time frame provided, or you suspect something else is causing the additional charges, please contact us at 833-897-9595.

We accept Visa, MasterCard, Discover and American Express.

Possibly. You may be charged a penalty fee by the hotel, depending on the hotel cancellation policy for the rate you have booked. We recommend that you check the cancellation policy detailed in your trip ahead of time to see what options you have available to you!*

*Additionally, we are always here to help you through the process! Feel free to give us a call at 833-897-9595 available 24/7, and we would be happy to help answer or clarify any additional questions you may have.

You can find your reservation receipt here, or by accessing your trip under My Booking.

We send a confirmation email to the email address provided when you booked your reservation. Our "My Trips" page also allows you to view your reservation details and resend the confirmation email.

If your email was not received and does not appear in your "My Trips" page, please contact customer support at 833-897-9595. Support is available 24/7.

Absolutely. We have thousands of hotels available to you for those last-minute bookings! You can discover them here.

Yes, you can! This is done at the initial booking stage, and you will have a selection to choose from. If you have already completed your booking, you can confirm the bed type you selected by checking your trip.

We love amenities as much as the next traveler. You can find a list of hotel amenities on the page of each hotel listed on our website. However, one travel tip is to check directly with the hotels on their provided amenities as they sometimes accommodate or change them according to the time of year or maintenance requirements. For the most accurate information on your hotel's amenities and offerings, please contact the hotel directly.

Some accessibility features can be reserved and others cannot, as they are either property-level features (such as path of travel) or they are property-stocked items, such as equipment for the hearing impaired.

"Accessibility equipment for the deaf": This includes TTY for phone, visual or flashing fire alarm, and vibrating alarm clock. Request these directly from the property.

"Accessible path of travel: This means that the property has a path that is either flat or ramped, at least 36 inches wide, between the parking lot (if any) and the front desk and between the front desk and some or all of the guest accommodations. This feature cannot be reserved.

"Braille and raised signage": This means that the property has Braille or raised signage and vibrating alarm clocks available upon special request. Braille itself cannot be reserved as it is a property-wide feature when provided by the property.

"Handicap parking spaces": This means that parking spaces are set aside for accessible guests. These are available on a first come, first-serve basis and cannot be reserved.

"In-room accessibility": This means that the property has an accessible path from the room entrance to the window, an accessible path from the room entrance to at least one side of the bed, and an accessible path from the room entrance to the toilet, as well as accessible hardware and minimal resistance to open the door, accessible temperature controls, and accessible window coverings. This feature can be requested.

"Roll-in shower": This includes a hand-held shower, grab bars, and a sitting area. The shower space is large enough for wheelchairs to roll in. Roll-in showers are not the same as accessible bathrooms. This feature is available on request.

"Accessible bathroom": This includes a hand-held shower, grab bars at the tub, grab bars at the toilet, and raised toilet. This feature is available on request.

Additionally, you may search hotels with additional accessibility features by using the "Increased Accessibility" filter on the search page.

As much as we love pets, sometimes the properties or chains we work with don't! Because pet policies vary by hotel and/or chain, we strongly recommend contacting the property you are interested in directly to see what their policies ("paw-licies", if you will) are.

Great question! Here's our guide to star ratings:

1 star - No-frills comfort, accessibility and hospitality
2 stars - Facilities, décor and amenities are modestly enhanced
3 stars - Distinguished facilities featuring marked upgrades in amenities, comforts, and hospitality.
4 stars - Refined and stylish facilities that boast extensive amenities. Highly rated options in hospitality, service, and attention to detail.
5 stars - The ultimate hotel experience in luxury/sophistication. Enjoy an extraordinary setting, meticulous service, and first-class comfort

If your travel plans have been disrupted, you can follow the steps below to make a claim:

1. Check your wording in your XCover Account to see if you are covered if you cancel, cut short or reschedule your trip.
2. Cancel or reschedule your flights, accommodation and other pre-paid bookings as needed. Keep documentation of this process. During the claim submission process you will be asked to provide details and documents to support your claim, e.g. proof of cancellation.
3. Gather all the appropriate documentation. This helpful article has a guide to what documents you may need based on your claim reason. If you have this information ready, it will take you approximately 5 minutes to complete the claim form.
4. Log in to your XCover Account, select the XCover Protection you would like to claim for and then select 'Make a Claim'.

To view your XCover Protection details, invoice and certificate, simply log in to your XCover Account.

Depending on your protection terms and dates, you may be able to change or cancel your protection. You can log into your XCover and click 'Cancel/Modify' on the protection you'd like to make changes to or cancel to see what options are available.

XCover is owned by Cover Genius, a leading insurtech firm that was recently ranked #1 in the Financial Times list of fastest-growing companies. Cover Genius has won dozens of industry awards in the US, EU, UK, Asia, India and Australia for its claims handling and customer support and has investment from one of the world's largest insurers, Sompo. XCover Protection is backed by some of the world's largest companies including Lloyd's, Generali, Sompo, CNA and Munich Re.

If you have a general enquiry about your XCover Protection, most questions are answered in the XCover Help Centre. If you would like to know more about what's covered by your XCover Protection, you can view your wording in your XCover Account.